Our Procedure for responding to concerns and complaints
Our firm is committed to high quality legal advice and client care. If you are unhappy with any aspect of the service you have received or about the bill, please let me know. We have a procedure in place which details how we handle complaints which is available on request. If I have been unable to resolve your complaint, please direct your complaint to me. If you remain dissatisfied with the way that your complaint has been handled, your complaint will be assessed and considered by me as the firm’s Complaints Partner.
We will deal with any complaint as soon as possible and hopefully to your satisfaction. If you are still not satisfied, you can complain to the Legal Ombudsman. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining occurring (or you are becoming aware of it).
You can contact the Legal Ombudsman at:
PO Box 6806,
Tel: 0300 555 0333